COMPANY NAME: Altos De Caleruega Sl. (hereinafter, the "COMPANY" or the "RESPONSIBLE PARTY").
C/ CANARIAS, 1 - 09400 ARANDA DE DUERO (Burgos)
EMAIL for communications regarding Data Protection: email@example.com
The customer has the right to request the cancellation of an order at any time and to receive a refund of the entire amount paid, except from the moment it has entered the preparation phase; once in preparation, sent or delivered, to cancel an order or return it, either part or all of its content, the customer must avail himself of the right of withdrawal or the right of return, the conditions of which are also specified below.
In those cases in which the order has not yet entered the preparation phase, it will suffice for the client to request its cancellation by email, although they must take into account that between receiving the message and its reading and management, a period of time during which the order may have entered the preparation phase and it is not possible to stop its shipment.
Once it has been cancelled, Altos De Caleruega Sl undertakes to reimburse the entire amount of imports paid within a maximum period of 7 calendar days. To do this, the same method used for payment will always be used, except in the case of payments by transfer to bank accounts belonging to a non-EU country, in which case the client may choose between (1) accepting the repercussion of any commission that could be generated by concept of transfers to accounts of countries not members of the European Economic Area, (2) provide another alternative modality, either a Pay account
In the case of refunds to bank accounts or cards in countries with a currency other than the euro, given that the amount to be refunded will be in euros —as was the payment— and in order to avoid necessary commissions, the customer may also request to leave the amount as a credit for a future purchase.
In the event that the payment method used at the time of purchase is no longer available (Paypal account canceled or expired card), the customer may request a refund on another Paypal account, a refund by transfer (with the reservations detailed more above for bank accounts belonging to non-EU countries), or also leave the amount of credit for a future purchase; In no case may it be on a card other than the one used to pay for the order.
Once the preparation of the order has started, it is ready for shipment, shipped or delivered, any cancellation request will be treated as a right of withdrawal. To exercise the right of withdrawal, the client must communicate their decision in a clear way, free of any ambiguity: either (1) by postal letter, addressed to the registered office of
Altos De Caleruega Sl C/ CANARIAS, 1 - 09400 ARANDA DE DUERO (Burgos)
(2) by email addressed to
or The return of the order in case of withdrawal would also give rise to the reimbursement of the entire order, including shipping costs, except in the case of having requested, for the original shipment, a shipping method with a cost higher than the basic ; in this case, only the amount corresponding to a standard service will be returned as shipping costs.
In case of withdrawal, it will be Altos De Caleruega Sl who will organize and bear the costs of collecting and transporting the returned products to its warehouse, and will do so through one of its collaborating agencies and according to the usual conditions of a standard service, that is, the client must allow the collection of the products during the day, without the agency having to specify a specific time. The collection must be made at the same address where the delivery of the original order took place. If the customer is requested to collect from another address, this must be previously confirmed by Altos De Caleruega Sl, who reserves the right to request payment of the difference in the event that the cost of transport for the collection at this new address was greater than what would be caused by the collection at the original address.
No return of deliveries made in special territories or countries not members of the European Union will be accepted.
Every client has the right to withdraw and without the need for justification, provided that they make use of their right within a period of 14 calendar days from the date of delivery of the order, according to communication by the transport agency, or from the return of the order. to the transport agency in case of failed delivery or repeated absence. The right of return by withdrawal cannot be exercised when there are indications that the products have been opened, manipulated or exposed to inappropriate conditions. And it is mandatory to return the entire shipment in this case, with all products properly protected, in their original packaging and in perfect condition for subsequent sale.
Once the order has been retrieved and the